We at Homewardusa are committed to your satisfaction. We want you to love your purchase! If, for any reason, you're not completely happy with an item, you can return it to us, subject to the guidelines outlined below.
You have 15 days from the date you receive your order to initiate a return. After 15 days, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must meet the following criteria:
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: The item must be unused, unworn (if applicable), and in the same condition that you received it.
-
: It must also be in its original packaging, including all tags, labels, and accessories.
-
: You must provide a valid order number or proof of purchase.
Certain items are not eligible for return due to hygiene reasons, safety regulations, or other factors. These include, but may not be limited to:
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Personal care items (e.g., skincare, cosmetics, electric hairbrushes) if the safety seal is broken or the item has been used.
-
Intimate apparel (e.g., underwear, swimwear) for hygiene reasons.
-
Downloadable software products.
-
Gift cards.
-
Items marked as "Final Sale" or "Clearance."
-
: Before returning any items, please contact our customer support team at:
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: customersupport@homewardusa.com
-
: 469-294-3685
Please provide your order number and a brief explanation of the reason for your return.
-
-
: Our customer support team will review your request and, if approved, issue you a Return Authorization (RA) number and detailed return instructions. Returns without a valid RA number will not be accepted.
-
: Securely package the item(s) you are returning in the original packaging (if possible) to prevent damage during transit. Clearly write the RA number on the outside of the package.
-
: Ship the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part (see "Damaged or Defective Items" below). We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
Once we receive and inspect your returned item(s), we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
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Your refund will be processed, and a credit will be automatically applied to your original method of payment within 10-15 business days.
-
: We will contact you to explain the reason for the rejection. Rejected items can be shipped back to you at your expense.
We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
If you receive a damaged or defective item, please contact us immediately within 10-15 days of receipt at:
-
: customersupport@homewardusa.com
-
: 469-294-3685
Please provide your order number, a description of the damage or defect, and clear photos. We will arrange for a replacement or issue a full refund, including return shipping costs (if applicable).
You are generally responsible for the cost of return shipping. However, we will cover the return shipping costs if:
-
The item is defective or damaged.
-
We shipped the wrong item.
In these cases, we will provide you with a prepaid shipping label.
If you have any questions about our Return Policy, please don't hesitate to contact us (customersupport@homewardusa.com) or call us at: 469-294-3685
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: We deliver top-tier consumer goods, meticulously selected to enhance your daily life. We prioritize quality, ensuring every product meets high standards.
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: Enjoy a flat 30% discount on all items, making quality accessible and affordable.
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: Benefit from free shipping on all orders over $80, adding even more value to your shopping experience.
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: We help specific people achieve concrete results through our unique approach.
We at Homewardusa are committed to your satisfaction. We want you to love your purchase! If, for any reason, you're not completely happy with an item, you can return it to us, subject to the guidelines outlined below.
You have 15 days from the date you receive your order to initiate a return. After 15 days, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must meet the following criteria:
-
: The item must be unused, unworn (if applicable), and in the same condition that you received it.
-
: It must also be in its original packaging, including all tags, labels, and accessories.
-
: You must provide a valid order number or proof of purchase.
Certain items are not eligible for return due to hygiene reasons, safety regulations, or other factors. These include, but may not be limited to:
-
Personal care items (e.g., skincare, cosmetics, electric hairbrushes) if the safety seal is broken or the item has been used.
-
Intimate apparel (e.g., underwear, swimwear) for hygiene reasons.
-
Downloadable software products.
-
Gift cards.
-
Items marked as "Final Sale" or "Clearance."
-
: Before returning any items, please contact our customer support team at:
-
: customersupport@homewardusa.com
-
: 469-294-3685
Please provide your order number and a brief explanation of the reason for your return.
-
-
: Our customer support team will review your request and, if approved, issue you a Return Authorization (RA) number and detailed return instructions. Returns without a valid RA number will not be accepted.
-
: Securely package the item(s) you are returning in the original packaging (if possible) to prevent damage during transit. Clearly write the RA number on the outside of the package.
-
: Ship the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part (see "Damaged or Defective Items" below). We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
Once we receive and inspect your returned item(s), we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
-
Your refund will be processed, and a credit will be automatically applied to your original method of payment within 10-15 business days.
-
: We will contact you to explain the reason for the rejection. Rejected items can be shipped back to you at your expense.
We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
If you receive a damaged or defective item, please contact us immediately within 10-15 days of receipt at:
-
: customersupport@homewardusa.com
-
: 469-294-3685
Please provide your order number, a description of the damage or defect, and clear photos. We will arrange for a replacement or issue a full refund, including return shipping costs (if applicable).
You are generally responsible for the cost of return shipping. However, we will cover the return shipping costs if:
-
The item is defective or damaged.
-
We shipped the wrong item.
In these cases, we will provide you with a prepaid shipping label.
If you have any questions about our Return Policy, please don't hesitate to contact us (customersupport@homewardusa.com) or call us at: 469-294-3685
